Refund Policy
Thank you for your purchase from GlobusMerch.com. We make every effort to provide high-quality products and excellent customer service. However, we understand that there may be times when you need to request a refund. This refund policy explains the conditions for receiving a refund for purchases made on our website.
Eligibility for Refund
1.1 Refund requests are accepted for items that meet the following criteria:
- The item arrives defective or damaged.
- The product does not match the description on our website.
1.2 Items that are non-refundable:
- Promotional vouchers or gift cards.
Timeline for Refund Requests
2.1 In order to be eligible for a refund, you must notify us of your request within 10 days of delivery.
2.2 Requests for refunds received after the specified timeframe may be denied unless exceptional circumstances can be demonstrated.
Refund Procedure
3.1 To request a refund, please contact our customer service team at support@globusmerch.com or + 1 318-955-1338 and include the following information:
- Order number
- Reason for the refund
- Supporting evidence such as photographs (if applicable)
3.2 Our customer service team will review your request and, if necessary, request additional information.
3.3 If your refund request is approved, we will send you instructions on how to return the item(s) to us.
3.4 We will process the refund once we have received the returned item(s) and verified their condition.
3.5 The refund will be issued using the same payment method that was used to make the purchase.
Refund Options
4.1 If your refund request is approved, you may select one of the refund options listed below:
- Full refund: The total amount paid for the item(s) will be refunded.
- Partial refund: A portion of the amount paid for the item(s) will be refunded.
4.2 The refund amount may not include any shipping or handling fees unless the refund is requested due to a shipping error or a defective product.
Refund Timeline
5.1 Once your refund has been approved, it may take up to 7 business days for it to be processed and reflected in your account. The exact timeframe will depend on your financial institution.
Contact Us
If you have any questions about our refund policy or need assistance, please contact our customer service team at support@globusmerch.com or + 1 318-955-1338.
Please keep in mind that this refund policy is subject to change at any time without notice. It is recommended that you review this policy on a regular basis for any updates.
